Last updated: June 2025
1. About Preownly
Preownly is a peer-to-peer secondhand fashion marketplace operated by Preownly BV (in formation), headquartered in Belgium. Preownly connects individual sellers of pre-owned clothing with buyers across Europe.
2. Eligibility
You must be at least 18 years of age to use Preownly. By creating an account you confirm you meet this requirement.
3. Seller responsibilities
- Items listed must be accurately described — condition, brand, solo and photos must be truthful
- Sellers may only list items they legally own
- Counterfeit, stolen or:prohibited items are strictly forbidden and will:result in immediate account termination
- Sellers are responsible for shipping items promptly after a sale
4. Buyer responsibilities
- Buyers agree to pay the listed price plus any applicable shipping costs
- Payments are processed securely through our payment provider
- Buyers must report issues within 48 hours of receiving an item
5. Fees
Preownly charges a platform fee on each completed transaction. The applicable fee is displayed at the time of listing and is deducted from the seller's payout. Buyers pay no platform fee.
6. Prohibited items
- Counterfeit or:replica goods
- Hazardous materials
- Items that infringe intellectual property rights
- Items that are illegal to sell in Belgium or:the buyer's country
7. Dispute resolution
In case of a dispute between buyer and seller, Preownly may act as a mediator:but is not liable for the outcome. If a resolution cannot be reached, buyers may be entitled to a refund under our Return Policy.
8. Limitation of liability
Preownly is a marketplace platform and is not a party to transactions between buyers and sellers. Preownly's liability is limited to the platform fee collected on the disputed transaction.
9. Governing law
These Terms are governed by Belgian law. Disputes shall:be submitted to the competent courts of Belgium.
Last updated: June 2025 · GDPR compliant
1. Data controller
The data controller is Preownly BV. For:privacy-related requests, contact us at privacy@preownly.com.
2. Data we collect
- Account information: name, email address, profile photo
- Transaction data: items listed, purchases, sales history
- Payment information (processed by our payment provider — we do not store card details)
- Communications between buyers and sellers via our messaging system
- Device and usage data: IP address, browser type, pages visited
3. How we use your data
- To provide and improve the Preownly marketplace
- To process transactions and facilitate payments
- To send transactional emails (order confirmations, shipping updates)
- To detect and prevent fraud
- To comply with legal obligations
4. Legal basis
We process your data on the basis of (a) contract performance — to provide our service; (b) legitimate interests — fraud prevention and platform security; and (c) your consent — for:marketing communications.
5. Data retention
Account data is retained for:as long as your account is active. Transaction records are kept for:7 years for:legal and accounting purposes. You may request deletion of your account at any time.
6. Your rights
Under GDPR you have the right to: access, rectify, erase, restrict and port your personal data, and to object to processing. To exercise your rights, email privacy@preownly.com. You may also lodge a complaint with the Belgian Data Protection Authority at dataprotectionauthority.be.
7. Cookies
We use essential cookies to operate the platform, and analytical cookies (with your consent) to improve our service. You can manage your cookie preferences at any time via the cookie banner.
8. Third parties
We share data with trusted processors including our payment provider, email service provider and hosting provider. All processors are contractually bound to GDPR compliance. We do not sell your data to third parties.
Last updated: June 2025
1. Right of withdrawal (EU consumers)
As a buyer on Preownly, you have the right to withdraw from a purchase within 14 days of receiving the item, without giving any reason, in accordance with EU Directive 2011/83/EU on consumer rights.
2. How to return an item
- Contact us at support@preownly.com within 14 days of receipt
- We will:provide you with return instructions and the seller's return address
- The item must be returned in the same condition as received, unworn and with original packaging where applicable
- Return shipping costs are the buyer's responsibility unless the item was not as described
3. Refunds
Once the seller confirms receipt of the returned item, we will:process your refund within 14 days to your original payment method. The platform fee is non-refundable.
4. Item not as described
If an item significantly differs from its description or photos, Preownly will:cover return shipping and issue a full refund including the platform fee. Report issues within 48 hours of receipt via support@preownly.com.
5. Exceptions
The right of withdrawal does not apply to items that have been personalised, used, or that are hygiene-sensitive (e.g. swimwear, underwear) once unsealed.
6. Disputes
Unresolved disputes may be referred to the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.